FRCC has introduced the college’s new AI Chatbot—”Ask Apollo”—on the college website. Anyone can now start a chat by clicking on the yellow icon in the bottom right-hand corner on any page of the frontrange.edu website.
In alignment with FRCC’s strategic priorities of success for every learner and college excellence, the chatbot expands the college’s ability to support students by providing:
- 24/7 access to answers for common questions related to admissions, financial aid, advising, registration and more
- Immediate support without wait times
- Seamless escalation to a live member of FRCC’s student support team when human assistance is needed, ensuring that personalized, real-time support remains available
- Support for questions and answers in many languages, including Spanish, in alignment with FRCC’s status as an Emerging Hispanic-Serving Institution
Since the chatbot went live in December, the college is already seeing excellent results from the testing and soft-launch period that highlight the chatbot’s early value.
What Early Data Show
Only two months of usage has resulted in:
- Nearly 700 chatbot conversations have been successfully managed and closed.
- Approximately 98% of those conversations were resolved by the bot without human intervention. Only 13 were passed on to a human for more details.
- This saved an estimated 106 hours of staff time, allowing teams to focus on higher-touch, more complex student needs.
- More than 95% positive feedback across chatbot messages.
About Front Range Community College
FRCC is Colorado’s largest community college, serving more than 27,000 students each year. With courses offered at multiple locations, online and through our high school concurrent enrollment programs, at FRCC, learners can choose from more than 200 degrees and certificates in a wide variety of fields. For more information, visit frontrange.edu.
The college’s strategic plan, Forward, Together, focuses on five strategic priorities:
- Learning Without Limits
- Success for Every Learner
- Vibrant Culture
- College Excellence
- Transformational Partnerships
FRCC is proud to be part of the Colorado Community College System, advancing educational access and workforce development across the state.
About the Colorado Community College System
The Colorado Community College System (CCCS) CCCS comprises 13 colleges and more than 35 locations, serving over 124,000 students annually. Together, its colleges play a vital role in delivering workforce-aligned education, expanding economic mobility, and serving as the first and best path to opportunity for Coloradans of all backgrounds.
