Two Front Range Community College employees were honored this week for their outstanding job performances.
Mike Hogan from the Westminster Campus is FRCC’s Classified employee of the year, and Rebecca Chavez from the Boulder County Campus is FRCC’s administrator of the year. They were recognized at a State Board for Community Colleges and Occupational Education meeting in Aurora.
“Every day, Mike is an example of outstanding customer service, and Rebecca is an example of how we focus on helping students succeed,” said FRCC President Andrew Dorsey. “I am proud to honor each of them.”
The people who call Mike are not having a good day. Mike changes that. Mike is the Customer Support Coordinator II in the Information Technology Services Department at FRCC’s Westminster Campus. He joined the department in 2006 with a bachelor’s degree in information systems security.
Mike has a reputation for being “over-the-top helpful” … “consistently pleasant, upbeat”… and “da bomb.” He solves many computer problems over the phone. Mike also can judge when an issue needs to be escalated to a technician or when a face-to-face visit is required. “He is professional, respectful, helpful, and insightful,” says one of his “clients.”
A supervisor says Mike “makes his callers smile again, laugh, and forget they hit a computer speed bump.”
Rebecca is coordinator of outreach and enrollment services at the Boulder County Campus. She joined FRCC in 2008.
“I like working with students who aren’t sure about going to college, and then see them become successful students,” she says. “I help them see the possibilities.”
Rebecca has two bachelor degrees from Colorado State University and has a master’s in history in progress at New Mexico State University.
Because of her extensive community outreach, she won the Multicultural Award for Education from the Boulder County Community Action Programs in 2011.
“Rebecca is a strong and caring administrator who has vision and creativity,” says Carla Stein, dean of student services. “She is always looking for ways to serve our new students.”
About Front Range Community College
FRCC is a member of the Colorado Community College System, the state’s largest system of higher education. CCCS serves more than 162,000 students annually. The system oversees career and academic programs in the 13 state community colleges and career and technical programs in more than 160 school districts and six other post-secondary institutions.